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- HP Community
- Notebooks
- Notebook Software and How To Questions
- Problem after factory reset

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11-16-2020 07:34 AM
After reset-to-factory settings Pavilion dv6567cl NoteBook 32-bit OS with Windows Vista Home Premium does not allow Windows Update. Windows update says Error Code 80244019. Also can not access any website, get this message every-time "there is a problem with this website security certificate", etc. Clock reset, and many other troubleshooting suggestions do not HELP. Can someone help to solve this awful problem?
11-16-2020 08:51 AM
<Sigh> Every time I read one of these Factory-Reset-Failed posts I cringe and continue to wonder why everyone seems to think a factory reset is a miracle cure when, in many cases, it only serves to make things worse!
Ordinarily, I would suggest a reinstall using HP Recovery Media -- but you will not be able to do that because your media has not been available for years and years.
You have basically trashed your PC by forcing a reset you should not have done and now, it has become useless as there is no way to get Windows or HP media to restore it.; You should have checked here before doing this because if you had a problem, we might have been able to help.
I am a volunteer and I do not work for, nor represent, HP
11-22-2020 06:07 AM
Thanks for your kind answer. After the factory reset this NoteBook works; meaning that it'll power up and install programs work, the problem is with Windows Update and accessing the internet. Whenever an attempt to access the internet a message pops up saying that there is problem with website certificate. Does anyone have a solution to this problem?
I own a second 2009 Pavilion Notebook that came with Windows Vista Home Premium. Shortly after purchasing this PC I prepared a Recovery Disc for this second notebook. However, have not located the Recovery Disc for the Pavilion that was reset to factory settings.