Problem connecting up Skype on new HP laptop (Pavilion)

[HelenBT]

Hi,

I wondered if anyone else has had problems using Skype on an HP laptop. As soon as I try to Skype one of my connections, I get a message saying "Call ended". Maybe this has nothing to do with the computer. I have no problems connecting to other websites, sending emails etc. Thank you in advance for your help.

[Photoray002 · Accepted solution]

Hello @HelenBT

It helps to always post the model number when starting a thread.

Is your computer this one...  HP Pavilion x 360 14-ba023nf ?

I know the "call ended" issue was rather common with the Skype App.

A work around for this was to install and use the Desktop version instead.

https://www.skype.com/en/get-skype/

Or resetting the app might help.

https://www.digitalcitizen.life/how-reset-apps-windows-10-so-they-start-working-again

Otherwise, you will want to ask for more detailed assistance with Skype on the Microsoft / Skype forums.

https://answers.microsoft.com/en-us/skype/forum/skype_win10

[HelenBT]

Thank you very much for your reply. I tried resetting the Skype app.and it did the trick perfectly.  

All the best for 2018

HelenBT

[Photoray002]

Great news 🙂

Would you do me a favor and mark that post as Solved, so others can find it easily too?

Thanks.