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- Problem connecting up Skype on new HP laptop (Pavilion)

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12-24-2017 01:19 PM
Hi,
I wondered if anyone else has had problems using Skype on an HP laptop. As soon as I try to Skype one of my connections, I get a message saying "Call ended". Maybe this has nothing to do with the computer. I have no problems connecting to other websites, sending emails etc. Thank you in advance for your help.
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Accepted Solutions
12-25-2017 04:58 AM
Hello @HelenBT
It helps to always post the model number when starting a thread.
Is your computer this one... HP Pavilion x 360 14-ba023nf ?
I know the "call ended" issue was rather common with the Skype App.
A work around for this was to install and use the Desktop version instead.
https://www.skype.com/en/get-skype/
Or resetting the app might help.
https://www.digitalcitizen.life/how-reset-apps-windows-10-so-they-start-working-again
Otherwise, you will want to ask for more detailed assistance with Skype on the Microsoft / Skype forums.
12-25-2017 04:58 AM
Hello @HelenBT
It helps to always post the model number when starting a thread.
Is your computer this one... HP Pavilion x 360 14-ba023nf ?
I know the "call ended" issue was rather common with the Skype App.
A work around for this was to install and use the Desktop version instead.
https://www.skype.com/en/get-skype/
Or resetting the app might help.
https://www.digitalcitizen.life/how-reset-apps-windows-10-so-they-start-working-again
Otherwise, you will want to ask for more detailed assistance with Skype on the Microsoft / Skype forums.