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angeldark
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Message 1 of 2
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Problem to update HP support assistant

HP 15-cw0998nl
Microsoft Windows 10 (64-bit)

hi, i can't update to the latest version of HP support assistant...

 

I downloaded (after doing the necessary driver detection for my HP PC) the following version https://i.imgur.com/oQf7SYf.png

 

I restarted the PC, but this remains in the control panel >> https://i.imgur.com/XanPRbB.png

 

Thanks in advance

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HP Support Agent
HP Support Agent
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Message 2 of 2
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Flag Post
HP Recommended

Problem to update HP support assistant

@angeldark, Welcome to the HP Support Community!

 

Let us try these steps to resolve this issue:

 

Uninstall HP Support Assistant from your PC

Go to Control panel > programs and features > right click on HP SUPPORT ASSISTANT > Uninstall

Also, check for HP SUPPORT SOLUTIONS FRAMEWORK > Uninstall

 

Reboot the PC.

 

If you are having problems updating HP Support Assistant or downloading and installing updates through HP Support Assistant, download and install the latest version of HP Support Assistant from the HP Support Assistant website.

 

If problems persist, make sure your Internet access is working correctly (that is, you can browse the Internet and view Web pages), and the installed security software (firewall) is not blocking the updates to HP Support Assistant.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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