Problem with Leap Motion

[shegg59]

Hello. First of all, I am the owner of the HP ENVY 17-j100sr Leap Motion TS SE (ENERGY STAR) laptop.

Serial number: [edit]

Product Number: F0G30EA

The Leap MOTION motion controller is built into it. Earlier, I pressed the Space + FN key combination and the controller started to work. Then I used the OS update tool and upgraded Windows 8.1 to version 10.
Now the controller does not start. I updated the BIOS, updated the LeapMotion software, everything was obtained from official sources. The combination of FN + space does not cause any action. LeapMotion service is running, the indicator next to the controller is off, the Controller Panel says that the controller was not detected. Help me please.

[KrazyToad]

@shegg59

This sounds like a driver issue. I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[shegg59]

I am very sorry, but it did not help. I’m attaching a screenshot.

[Echo_Lake]

@shegg59
Thank you for posting back, 

First off, we need to establish if the issue is hardware or software-related. In order to do this please perform a few steps.
Let’s do a hard reset first. Follow steps from the link: https://hp.care/2GnkMa8

Next, Find whether your computer detects your Leap Motion Controller:

1. Click on the magnifying glass icon on the bottom left of the taskbar next to the Windows button

2. Type in “Device Manager” in the search bar

3. Check if the Leap Motion Controller is detected under “Universal Serial Bus controllers” or “Imaging Devices”

Sometimes restarting the Leap Motion sensor solves sensor problems. Turn off the Leap Motion sensor by pressing fn and spacebar. Wait a few seconds, and then press fn and spacebar to turn the sensor back on.

If restarting the sensor does not solve the problem, exit the Airspace Home page. Wait 5 seconds and then restart the Airspace Home page.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[shegg59 · Accepted solution]

LeapMotion technical support helped me.

First of all, I removed all the drivers and the control panel of the controller.

After that, I installed the latest version of the controller software at the following link

https://developer.leapmotion.com/sdk/v2 

After that, I fixed the bug (Very famous, it turns out, a bug), as described by the link:

https://forums.leapmotion.com/t/resolved-windows-10-fall-creators-update-bugfix/6585 

And it worked. I hope this helps someone else.

[KrazyToad]

@shegg59

I'm glad you got this issue sorted out

Di visit our HP Support Community and drop us a message anytime you need help

Thank you