• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Pavilion Power - 15-cb003la
Microsoft Windows 10 (64-bit)

Hi!

 

i have a problem with my laptop, it is a HP Pavilion Power - 15-cb003la but the motherboard is not the same as the BIOS configuration says and i have performance issues because of that

 

my motherboard would be a 836B model but is a G75A model

 

This is the bersion on the BIOS:

1 liviano.png

This is the real version:

3.png

 

and the system board CT number on the bios is PGXJQ01P0D3A but it has to be RGPQU8FM1ADOE7

 

This is a sticker on my RAM card:

CP.jpg

 

How can i change the CP code?

 

Thanks

1 REPLY 1
HP Recommended

I need a software to fix it 😞

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.