Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-08-2018 09:51 PM

HP Recommended

Thanks a lot. 

Was this reply helpful? Yes No

‎06-23-2018 04:22 PM

HP Recommended

I have had the same problem for a year. HP replaced my mouse, but it made no difference. I think the problem is on the computer side, but I have not been able to identify it using forums and HP support, etc. I have turned off all the power management options in Device Manager, and that did not work either. I cannot tell whether it is the hardware (the bluetooth radio) or the software controlling the hardware. It is very frustrating, because, otherwise, the machine is serving me very well.

 

I have another problem, however, in addition to frequent and annoying moments of the mouse disconnecting. I have the system set so that when I am using the mouse (95% of the time) the Synaptics Clickpad is disabled. But when the computer awakens from sleep, it fails to detect that the mouse is not connected, and so it keeps the ClickPad in a disconnected state as well, so that I always have to get my mouse out of my computer bag and turn it on and off again to convince the computer to let me use the ClickPad. I don't even know where to begin with that problem.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.