Problem with cd/dvd disks

[Arthur123456]

Hi, i put new empty or recored disk and my notebook ignore it. It doesn't matter it's dvd or cd disk. I deleted old cd/dvd rom driver and installed new one, but it's still don't work.  Could u help me somehow? Here's some photos. Sorry for english skills 😄 Thanks

[The_Fossette]

@Arthur123456,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that the DVD drive is not getting detected on your computer.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the computer was working fine?
• Have you made any software or hardware changes on the computer?

While you respond to that, I recommend you follow the steps in the below article and check whether the issue is resolved.

https://support.hp.com/in-en/document/c01895589

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!