Problem with driver for graphics card

[Rudy_95]

My eventviewer shows the following error message:

Device PCI\VEN_8086&DEV_A780&SUBSYS_8D38103C&REV_04\3&11583659&1&10 had a problem starting.

Driver Name: oem136.inf

Class GUID: {4d36e968-e325-11ce-bfc1-08002be10318}

Service: igfxn

Lower Filters:

Upper Filters:

Problem: 0x0

Problem Status: 0xC00000E5

How can I best resolve this problem? Thanks for help.

[Jerry_57]

Hi @Rudy_95,

Welcome to the HP support community.

Could you elaborate on the issue for better understanding?

Please help us with the Printer serial number or the product number in a private message for further assistance.

Here is the link to find the product serial number: - Click here

Find product and serial numbers for HP PCs, printers, and accessories | HP® Support

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.
 

Jerry_57

HP Support