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Locked

‎06-02-2020 09:53 AM

HP Recommended
Product: LAPTOP-N3H4BI9T
Operating System: Microsoft Windows 10 (64-bit)

Good evening,
Since my Windows 10 updated yesterday, my fingerprint logon feature has been disabled. If I go to device management> ELAN WBF finger print Sensor tells me "Windows is unable to load the necessary drivers. The device is not working properly. (Code 31) {Operation failure} The requested operation failed."
I have tried updating the driver and it tells me that the optimal driver is already installed.
If I go to logon options it says "Can't find a fingerprint scanner compatible with Windows Hello fingerprint"

1 person had the same question
1 REPLY 1

‎06-02-2020 11:52 AM

HP Recommended

Same problem.

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