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CM_98-
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Message 1 of 2
139
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Problem with fingerprint scanner.

HP Recommended
LAPTOP-N3H4BI9T
Microsoft Windows 10 (64-bit)

Good evening,
Since my Windows 10 updated yesterday, my fingerprint logon feature has been disabled. If I go to device management> ELAN WBF finger print Sensor tells me "Windows is unable to load the necessary drivers. The device is not working properly. (Code 31) {Operation failure} The requested operation failed."
I have tried updating the driver and it tells me that the optimal driver is already installed.
If I go to logon options it says "Can't find a fingerprint scanner compatible with Windows Hello fingerprint"

1 REPLY 1
LorenoM
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Message 2 of 2
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HP Recommended

Same problem.

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