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- HP Community
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- Notebook Software and How To Questions
- Problem with load mmdriver application on Windows 8.1

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06-05-2020 02:26 AM
Hello! After installing and configuring Windows 8.1 (before that there was Windows 7) on my HP 2000-2d87sr laptop, immediately after the system boots up, this problem begins to appear. I completely removed the video driver using amdcleanuputility, again installed drivers for video adapters from the HP website (when installing Windows, it also downloaded them) for my laptop and Windows 8.1, but it did not help.
What do you advise to do and how to resolve the issue? It may be easier to remove Catalyst from autorun and everything will be fine, but it will not solve the problem? Can download the latest version of Catalyst from AMD. So what to do? Help please.
Link to the laptop from the HP website https://support.hp.com/us-en/document/c04019308/
Drivers downloaded here: https://support.hp.com/us-en/drivers/selfservice/HP-2000-Notebook-PC-series/5375422/model/6463746
Short description:
CPU: Intel Pentium 2020M
Video Cards: AMD Radeon HD 7450M and integrated
RAM: 4GB.
06-05-2020 01:53 PM
A problem you often run into with AMD graphics is that their drivers do not clean up after themselves well -- creating problems when trying to install new drivers.
One way to address this is using Display Driver Uninstaller -- which you can get from here: https://www.wagnardsoft.com/
I had to use this all the time back when I was running Win8.1 with AMD drivers.
I am a volunteer and I do not work for, nor represent, HP