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‎12-25-2021 09:51 PM - edited ‎12-25-2021 09:59 PM

HP Recommended
Product: Hp-17cp0000
Operating System: Microsoft Windows 11

Hello What happened? Since I haven't touched anything? Do i have to send the pc under warranty? I bought it from mediaworld about 1 month and 20 days ago. 

I turned off the pc and the next day when I tried to turn it on it was like this ..

I have a important file in the laptop please help me

IMG-20211225-WA0075.jpeg

 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-27-2021 05:47 AM - edited ‎12-27-2021 05:54 AM

HP Recommended

Full scan hard drive is :

IMG_20211227_135232.jpg

 

 

full scan storage (emmc, flash) is :

IMG_20211227_134808.jpg

 

IMG_20211227_134812.jpg

 thank you for the support. Please help me

View solution in original post

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5 REPLIES 5

‎12-25-2021 11:14 PM

HP Recommended

The drive could be failing or have important files that it needs to boot from got scrambled, I'd run a full hdd diagnstics in HP UEFI diagnotics first. And post the full results here.

Volunteering here is my therapy
17-cp0097er
HP Envy 27-b014
Was this reply helpful? Yes No

‎12-25-2021 11:56 PM

HP Recommended

Thanks you for answer. How can I do this diagnostic? 

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‎12-26-2021 11:17 AM

HP Recommended

@FrancescoGreco .

When the instrument is turned on, immediately press the F2 key and perform the analysis.

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.
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‎12-26-2021 12:38 PM

HP Recommended

Ah ok thank you 

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‎12-27-2021 05:47 AM - edited ‎12-27-2021 05:54 AM

HP Recommended

Full scan hard drive is :

IMG_20211227_135232.jpg

 

 

full scan storage (emmc, flash) is :

IMG_20211227_134808.jpg

 

IMG_20211227_134812.jpg

 thank you for the support. Please help me

Was this reply helpful? Yes No
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