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HP Recommended
Hp-17cp0000
Microsoft Windows 11

Hello What happened? Since I haven't touched anything? Do i have to send the pc under warranty? I bought it from mediaworld about 1 month and 20 days ago. 

I turned off the pc and the next day when I tried to turn it on it was like this ..

I have a important file in the laptop please help me

IMG-20211225-WA0075.jpeg

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Full scan hard drive is :

IMG_20211227_135232.jpg

 

full scan storage (emmc, flash) is :

IMG_20211227_134808.jpg

IMG_20211227_134812.jpg

 thank you for the support. Please help me

View solution in original post

5 REPLIES 5
HP Recommended

The drive could be failing or have important files that it needs to boot from got scrambled, I'd run a full hdd diagnstics in HP UEFI diagnotics first. And post the full results here.

Volunteering here is my therapy
17-cp0097er
HP Envy 27-b014
HP Recommended

Thanks you for answer. How can I do this diagnostic? 

HP Recommended

@FrancescoGreco .

When the instrument is turned on, immediately press the F2 key and perform the analysis.


I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.

HP Recommended

Ah ok thank you 

HP Recommended

Full scan hard drive is :

IMG_20211227_135232.jpg

 

full scan storage (emmc, flash) is :

IMG_20211227_134808.jpg

IMG_20211227_134812.jpg

 thank you for the support. Please help me

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