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Eric_Potr
New member
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Message 1 of 2
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Flag Post

Problems Closing Laptop

HP Recommended
HP Notebook - 17-ca1065cl
Microsoft Windows 10 (64-bit)

My laptop works fine, fully functional in all ways. However, recently I tried to close it and heard a cracking sound. Now it can't be closed. When I try, the upper right corner of the keyboard surface (near the lower right corner of the screen), lifts up. The further I try to close, the further this corner lifts up.

 

This unit is under warranty and I've filed a claim , but they want me to mail it in for repair. 

 

I'm afraid that the entire unit will break if I force it closed.

 

Any suggestions on how to resolve this issue?

 

 

 

1 REPLY 1
Dragon-Fur
Level 16
Level 16
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Message 2 of 2
Flag Post
HP Recommended

@Eric_Potr 

====================================================================

Welcome to the HP Community.

Be Aware:

Do not respond to individuals who post phone numbers or email addresses.

Do not respond to individuals who ask you to provide private information in a public Post.

These people might be scammers trying to steal your information / money.

====================================================================

 

Take the computer to the post office or Fed Ex (or other service) and ask to have the device well packed "as is", that is, still open.  Done properly, the computer can be shipped in that position.  Not ideal, perhaps, certainly doable.

 

Include all the paper work required by HP Support in the box - make copies so you are not sending the only document.

 

Before you send in the device, remove your personal data.

Yeah, but: 

At the very least, do complete backups of anything you don't want to lose.

Remove any sensitive data from the machine.

 

Create an extra account - one with admin privilege - and provide the name of the account AND the "easy to type" password to the new account on a paper taped to the computer (near the keyboard, for example).  That way you don't have to change your account password and the tech will still have full admin access.

 

 

What else?

Contact HP Support and ask for advice.

Want to close the case?

Do not close that computer until after you have all your data backed up to OTHER  than on the computer.

 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation