Problems Installing HP Smart App for Windows

[Andyb57]

I have just bought a HP Smart Tank 7605 and am trying to install the HP Smart app for windows 10 on my desktop to control it. Every time I try to download the Smart App Installer, it fails.

I click on the HP download installer, it starts retrieving information and starts the download only for a message that it could not download this app and it takes me to the Microsoft store to complete the download, but there is an error with the message:

Something went wrong. We're aware of the issue and working to fix it. Try refreshing or come back later. 

Code: 0x80070005

Can anyone help?

[Raj_05]

Hi @Andyb57,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code 0x80070005 typically indicates a permission issue. Here are some steps you can take to resolve this problem and successfully install the HP Smart app on your Windows 10 desktop.

Check Windows Update

1. Ensure Windows is up to date: Sometimes, updates can resolve underlying issues.
   • Go to Settings > Update & Security > Windows Update.
   • Click Check for updates and install any available updates.

Reset Microsoft Store

1. Reset the Microsoft Store cache:
   • Press Win + R, type wsreset.exe, and press Enter.
   • A blank Command Prompt window will open, and after about ten seconds, the window will close, and the Microsoft Store will open automatically.

Troubleshoot the Microsoft Store

1. Run the Windows Store Apps troubleshooter:
   • Go to Settings > Update & Security > Troubleshoot.
   • Click on Additional troubleshooters.
   • Find Windows Store Apps and click Run the troubleshooter.

Check Permissions

1. Ensure you have the correct permissions:
   • Make sure you are logged in with an administrator account.
   • Navigate to Settings > Accounts > Family & other users to check your account type.

Disable Antivirus/Firewall Temporarily

1. Sometimes antivirus or firewall software can block the installation:
   • Temporarily disable any third-party antivirus software.
   • To disable the Windows Firewall:
     • Go to Settings > Update & Security > Windows Security > Firewall & network protection.
     • Click on Private network and turn off the firewall.

Install the HP Smart App via the Microsoft Store

1. Try to install directly from the Microsoft Store:
   • Open the Microsoft Store.
   • Search for HP Smart and try to download and install it directly.

[Raj_05 · Accepted solution]

Use a Different Installation Method

1. Download the HP Smart app directly from HP’s website:
   • Go to the HP Smart app page on HP's website.
   • Download the installer from there.

Create a New User Account

1. Create a new local user account to check if the issue is related to your current account:
   • Go to Settings > Accounts > Family & other users.
   • Click Add someone else to this PC.
   • Follow the prompts to create a new user account.
   • Log in with the new account and try installing the app again.

By following these steps, you should be able to resolve the error and install the HP Smart app on your Windows 10 desktop.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[jamestea45]

Hey there! It sounds frustrating. The error code 0x80070005 often relates to permission issues. Try these steps: Run Windows Update: Make sure your system is fully updated. Reset the Microsoft Store: Press Windows + R, type wsreset.exe, and hit enter to clear the cache. Check Permissions: Run the installer as an administrator by right-clicking and selecting "Run as Administrator." Install from HP's website: If the store keeps failing, try downloading the HP Smart App directly from HP’s official site.