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Locked

‎02-24-2023 02:38 PM

HP Recommended
Product: HP ENVY x360 - 15m-dr1012dx

I can't get signed into my laptop. I am locked out of my Microsoft account and can't recover my account. It appears that I have 2 accounts. The account with the email that I thought was right, is not the account I'm locked out of. It is associated with an old email I don't have info for. How do I fix this?

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