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- HP Community
- Notebooks
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- Problems with videocards

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01-17-2017 10:58 AM
Greetings!
I have a problem, that occured after I've reinstalled Win7.
After installing the lastest drivers for my AMD and Intel videocards (Intel was updated automatically trough the search in Win.Centre) in Device manager near the AMD icon an "!" occured, that showed Error 43 code.
I can't install any of the drivers from HP website, because it says that my system is not up to date with the drivers' minimal requirements. I assume that it may help to install Switchable driver for AMD/Intel V.C. High Definition, but the thing is it does not work also.
So, I need your help.
Solved! Go to Solution.
Accepted Solutions
01-18-2017 02:44 PM
Thanks for the quick reply.
Superb job on trying the different steps to isolate the issue.
I request you to contact HP phone support further assistance.
Cheers.
Sandytechy20
I am an HP Employee
01-18-2017 12:30 PM
Welcome to the HP Forums. I would be happy to help you with your HP Pavilion dv6-6b54er. I understand that you are getting error 43 code after the update, and you have already done some preliminary troubleshooting.
Don't worry though as I have a few steps to determine the issue and find a solution as well,
Check for windows update.
- Double-click the HPSA desktop icon or select HPSA from the Start screen.
- In HP Support Assistant, click the Updates and tune-up button.
- Click Check for updates now.
- HP Support Assistant now checks for the latest updates from the HP servers
Install the latest graphics driver.
- Click here to download and install the latest graphics driver.
Please let me know how this goes.
If you wish to say thanks for my effort to help,
Click the "Thumbs up" to give me a "Kudos" and also please mark it as “Accepted Solution” if this helps.
Cheers
Sandytechy20
I am an HP Employee
01-18-2017 02:37 PM
Greetings again and thanks for your rapid reply!
Unfortunately, HSPA hasn't found any of the new updates for my laptop.
Also, as I've alredy mentioned, the error statement "Your system does not meet minimum requirements" occures every time I try to install drivers directly from HP website.
User feedback, that I've found in the web, state that this problem is solved by installing raw drivers from the website, but, as I said before, in my case they can not be installed.
What do I do now?
01-18-2017 02:44 PM
Thanks for the quick reply.
Superb job on trying the different steps to isolate the issue.
I request you to contact HP phone support further assistance.
Cheers.
Sandytechy20
I am an HP Employee