Product Information not valid

[0wenli]

I was installing Windows 7 updates and it was taking a long time with absolutely no activity so I force shut it down. 

To my surprise, when I turned it back on it showed:

"WARNING!! Machine is not in committed state".

Product Information not valid

The following product information programmed into the system board is missing or invalid. 

System BOARD (00A) -

Product Name

Product Configuration ID
Product Serial Number

Product SKU

ENTER - Continue Startup

For more information, please visit: www.hp.com/go/techcenter/startup

Please answer the following questions:
1. Why is this error appearing.

2. What caused this error to appear. 

3. How can I get rid of this error. 

Additionally, I DID NOT replace the motherboard, it occurred by itself, I am not responsible for this error AT ALL.

[Treeko]

Hi @0wenli 

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

To understand the issue and help you, please share the details listed below:

- Exact model name of your HP Product (if you need help, click here for information on how to find your model name).

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a good day.

Treeko

HP Support

[0wenli]

My laptop model is HP Elitebook 8440p. Product number is XT917UT#ABA. 

[0wenli]

Hello, now I have shared the details

[0wenli]

Anybody can help me????

[0wenli]

Nobody knows how to fix this problem??

[Treeko]

Hi @0wenli 

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

To understand the issue and help you, please share the details listed below:

- Exact full model name of your HP Product (if you need help, click here for information on how to find your model name).

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a good day.

Treeko

HP Support

[0wenli]

It is HP Elitebook 8440p XT917UT#ABA

[0wenli]

I have contacted HP about this problem and I have sent my laptop to their repair centre, only to find it deemed UNREPAIRABLE due to it being End Of Life "We no longer have the tooling to support this model." Is there anything I can do at all to fix this seemingly astrononically simple problem? Is there anybody that can help AT ALL? I am getting very impatient right now. I have waited over a month for answers. Please respond ASAP. 

[0wenli]

I don't know WHY I have to go so deep to get support for a problem that isn't even hardware related. Someone please give me any necessary software so I can solve this problem! I didn't even replace the motherboard, why is this happening?