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‎06-15-2021 12:27 PM

HP Recommended
Product: HP Laptop
Operating System: Microsoft Windows 10 (64-bit)

Hello, my laptop has been factory reset and I forgot my Microsoft account. Now, I can't use my Word 2016 because it keeps asking for the product key or I need to sign in to my Microsoft account that was associated with my laptop.  What I have to do about this? I need the product key.

1 REPLY 1

‎06-15-2021 01:04 PM

HP Recommended

Hello
this is microsoft key problem
we can do nothing for you here, if you no longer have this key
contact microsoft

or use alternative software

 

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