Product number not found

[Native2]

I cannot register my laptop on the website, product number not valid. Cannot reach customer support without registering product. Also, cannot obtain user guide for product.

[Sneha_01]

Hi @Native2.

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I understand how frustrating that can be. Here are some additional steps you can take to resolve the issue with your HP laptop registration:

1. Verify the Product Number Format:

• Make sure you're entering the product number exactly as it appears, including any dashes or spaces. Sometimes, it's easy to miss a character.

2. Check the HP Support Website:

• Visit the official HP support page and look for the correct registration link. Ensure you're using the right region-specific site, as the product number format may vary by region.

3. Use HP Support Assistant:

• If you haven’t yet, download and install the HP Support Assistant. It can help you with product registration and may provide you with the correct product details.

5. Check for Typographical Errors:

• If you’ve copied the product number from a website or document, make sure there are no extra spaces or characters.

6. Look for Documentation:

• If you have the original packaging or receipt, check there for the product number, as it may be different from what is displayed on your laptop.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support