Programmable Key problem

[AHNAF00]

The error message in the image says:

"Could not fetch user configurations for Programmable Key. Please make sure Hotkey Service is running or contact System Administrator."

[Garp_senchau]

@AHNAF00, Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share your HP unit's product number with us? 

Need help finding your product number? We've got you covered! Check out this handy guide:  Click here

• When does this error occur? Is it happening while you're using a specific software or application?
• Have you checked if the Hotkey Service is running in the background? You can do this by opening the Task Manager (Ctrl + Shift + Esc) and looking for the service.

We're looking forward to helping you get back up and running! 

Regards, 

[AHNAF00]

product number is : 6W7M4PA#AB2

[Garp_senchau]

Hey @AHNAF00,

I suggest you uninstall and reinstall the HP programmable key software from the Microsoft Store > make sure you select "yes to all" when prompted for privacy.

Let me know how it goes.

Take care and have a good day. 

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Regards,