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‎11-08-2019 01:37 PM

HP Recommended
Product: Office 2016
Operating System: Microsoft Windows 10 (64-bit)

I was resetting/modifying Outlook 2016 online.  Now I have to activate Office.  Since Office 2016 came on my laptop, where can I find my license info to give to Microsoft to reactivate the software?

1 REPLY 1

‎11-08-2019 05:51 PM

HP Recommended

@kenh54 

First off, the version of Office that comes preloaded on HP PCs is a trial version, and since that expires, it does NOT activate.

IF you are trying activate that version, you will not succeed.

Second, if you believe that you purchased Office included with your HP PC, then you will have to contact HP Customer Support directly because we here can not assist you in that activation.

 

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!



I am a volunteer and I do not work for, nor represent, HP
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