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‎11-14-2019 10:16 AM

HP Recommended
Product: 4PY21UA

Hi, I ran into a problem, I uninstalled PS/2 Standard keyboard driver, When I restarted my laptop, I could not access the keyboard, it was not working, and the driver is missing from device manager, any help?

1 person had the same question
1 REPLY 1

‎11-14-2019 01:32 PM

HP Recommended

@Ps2keyboard 

OK, so why are you even bothering with uninstalling drivers -- especially when you do not know what they do?

 

Is your pc model 15-cx0056wm? If so, here is the link to the driver page:  https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-gaming-15-cx0000-laptop-pc/20284020/mod...

 

As you can see, there are no keyboard drivers, so most likely, they are embedded in the Chipset drivers.

 

So plugin an external USB keyboard, download and install the chipset driver and hopefully, that will work.

 

If not, you will have to do a factory reset on your PC, will lose everything in the process, and next time -- leave the drivers alone!



I am a volunteer and I do not work for, nor represent, HP
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