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HP Recommended
Hp Pavilion g7
Microsoft Windows 10 (64-bit)

The Laptop was  buyed in 2012 new From Deutschland BW. All keyboard was working just fine until i was making some changes and i forget and cannot repair. I have very good IT knowledge but thise is tooo far.

All keyboard that are not working right now i think aren't working because I've changed Computer Language and keyboard language. I was trying to change them back many times  but is not working, something goes wrong.

In the ROW of the flowing keys qwertyuiop[] that should work it happens like these  :

When i use Greek language QWERTZ letter T and Y O { } are working.

In Dutchlanguage   just ü +

And right now in English  is working just [].

With external keyboard  Blootoh everything is working Perfect in all languages possible put laptop Keyboard is playing with our head

 

Before i was updating BIOS drivers and everything.

I was using HP support assistant

and I've Done the followings:

Battery out from laptop and the Power button play , power-button + Sound-button, all keys used with no battery and with battery.

  1. Repeatedly press Esc upon startup
  2. Select F2 (System Diagnostics)
  3. Select the desired language
  4. Navigate to component tests
  5. Select Keyboard test

All Diagnosis says everything is fine .

 

But today i was playing with the languages as i sad and something somewhere is wrong but i can't imagine what.

 

Type of the Keyboard at my HP

 

Keyboard Type.jpg

 

 

With green are the Buttons that are Working and language that i use. Anyways in thise language Button With # as in picture near Enter it doez 2 characters simultaneously:  '\

 

Keyboard Error.jpg

5 REPLIES 5
HP Recommended

@Veximus

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

i appreciate all your efforts and expertise in troubleshooting this issue

 

Run the SFC scan First and then try changing the Keyboard Layout again. Link: https://support.microsoft.com/en-gb/help/4026529/windows-10-using-system-file-checker

 

If the issue persists create a New User Account, change the Keyboard layouts / Language and check if that helps

 

Link:  http://windows.microsoft.com/en-us/windows-10/create-a-local-user-account-in-windows-10

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

HP Recommended

I`ve made the Scan and here are results .111111).jpg

 

But with the New User is no change 

12121.jpg

 

Results are the same and with no change win Keyboard

HP Recommended

@Veximus

 

Since the issue persists at this point I suggest you perform a Reset

 

Link: https://support.hp.com/nz-en/document/c04742289

KrazyToad
I Am An HP Employee

HP Recommended

Before it was windows 8 with same problem , it was reset made 2 times after windows 8.1 reset 1 time,

And windows 10 reset 1 time and no results.

HP Recommended

@Veximus

 

Since the issue persists after multiple reset and reinstallation, at this point I suggest you contact HP Support for Service Options


Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you

 

KrazyToad
I Am An HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.