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Question regarding returning a laptop (UK)

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So I've decided to return the new Omen 5 as it either doesn't have Gsync as advertised or it isn't working and no one knows how to fix it, and get the Lenovo Legion 7i.


I have requested the return and got an email saying its being collected on Wednesday, but there's no return label to print or anything like that. Do I just literally hand the thing over to a courier? I've never done a return like that before, especially with soemthing so expensive.



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Sorry, but this is just self-help Community staffed mostly by volunteers and we are not authorized to deal with warranty, service or equipment return issues.  For these issues, you will need to contact HP Customer Support.


HP International Support:

HP Phone Support:

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