cancel
Showing results for 
Search instead for 
Did you mean: 
Mart-Bart
New member
3 2 0 0
Message 1 of 6
652
Flag Post

Quiet mode in HP Command Center

HP Recommended
HP ENVY x360
Microsoft Windows 10 (64-bit)

Hello world,

 

I am having issues with my HP Command Center after using it on my new HP ENVY x360 for a week now. It worked just fine for the first days.

 

Now, it was not opening using the keyboard key and by starting the software from the Taskbar, it did not show any device information and would not save any of the four possible thermal options (default, performance, cool, quiet).

 

After updating the BIOS and re-installing the HP Support Assistant-App and the HP Command Center-App (the last one via Microsoft Store US), I was able to run the HP Command Center again. It shows every device information and saves the thermal mode selected.

 

The last problem I have is, that it does not show the last thermal mode - Quiet Mode.  If it was shown at the beginning, I assume, that my 2020 ENVY x360 supports this mode as well.

 

How to make it appear in HP Command Center again, if reinstall did not fix the issue?

5 REPLIES 5
praveen196
HP Support Agent
HP Support Agent
10,488 10,491 476 752
Message 2 of 6
Flag Post
HP Recommended

@Mart-Bart Welcome to HP Community!

 

I understand that you are unable to open the omen command center.

 

Do not worry. I will try to fix the issue.

 

I suggest you first uninstall the software completely from the control panel > programs 

 

Next, run the SFC scan. you can refer to this Link: https://support.microsoft.com/en-in/help/4026529/windows-10-using-system-file-checker

 

Then download the latest Omen Command Center from this Link: https://www.microsoft.com/en-us/p/omen-command-center/9nqdw009t0t5?activetab=pivot:overviewtab

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

0 Kudos
Mart-Bart
Author
New member
3 2 0 0
Message 3 of 6
Flag Post
HP Recommended

Hi, thanks for the quick response.

 

Unfortunately this not a Omen Laptop, so it is not the Omen Command Center, that causes issues, but the HP Command Center, Pre-Installed on my 2020 HP Envy x360.

 

Even the steps mentioned and installing the Omen Command Center did not fix the problem....

0 Kudos
praveen196
HP Support Agent
HP Support Agent
10,488 10,491 476 752
Message 4 of 6
Flag Post
HP Recommended

@Mart-Bart

 

I understand your concerns.

 

Please ignore the previous message.

 

Please uninstall the HP command center and install it from the Microsoft store.

 

To change the setting after HP Command Center has been uninstalled:

  1. Re-install HP Command Center from the Microsoft Store:
     

    https://www.microsoft.com/store/productId/9P92N00QV14J


     
  2. Open the HP Command Center.
  3. Select Thermal Profiles.
  4. Click Learn more...
  5. Switch CoolSense to Off.

Have a nice day!!

0 Kudos
Mart-Bart
Author
New member
3 2 0 0
Message 5 of 6
Flag Post
HP Recommended

Hi, 

many thanks for the answer.

 

Unfortunately, I don`t have a "Learn more" button in the Thermal Profile. The Command Center looks exactly like at the begining, with one major difference: the last Profile (Quiet Mode) does not appear in the software at the moment.

 

Best regards,

M.

0 Kudos
praveen196
HP Support Agent
HP Support Agent
10,488 10,491 476 752
Message 6 of 6
Flag Post
HP Recommended

@Mart-Bart

 

I understand your concerns.

 

In that case, I would suggets you perform the system reset.

 

Windows 10 has a reset feature that repairs your computer by reinstalling the operating system. This feature is recommended for recovery because it reinstalls Windows 10 while either preserving your personal data and customizations or removing all your personal data.

You have a choice of two methods to reset your computer.

  • If Windows 10 loads correctly, see the section titled Perform a Windows 10 system reset in Windows in this document.

  • If Windows 10 does not start correctly, see the section titled Perform a Windows 10 system reset through Windows Recovery Environment in this document.

Have a nice day!!

 

 

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation