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‎05-28-2025 09:32 AM

HP Recommended
Operating System: Microsoft Windows 11

HAVE A HP REMOTE KEYBOARD AND MOUSE  CRUSHED THE RECIEVER NEED  TO REPLACE RECIEVER P/N OF KEYBOARD IS 3ML04AA OR HSA-A002K. ANY IDEAS THANKS JOHN

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1 REPLY 1

‎05-30-2025 07:56 AM - edited ‎05-30-2025 07:56 AM

HP Recommended

@jumbli, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you.

We understand it's disappointing that your HP keyboard and mouse dongle is damaged. For most wireless combo, the dongle is specifically linked to the mouse it came with and isn't available for individual replacement. You will need to purchase a new HP Keyboard/mouse of your choice. To help prevent this in the future, we recommend keeping the dongle stored safely when not in use, perhaps in a dedicated port or the mouse's storage compartment if it has one.

 

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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