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HP Recommended
HP17-x062sa
Microsoft Windows 10 (32-bit)

After putting in password get message RPCserver is unavailable. Unable to go any further on other sign in as well. Any answers to this problem please

1 REPLY 1
HP Recommended

@Keef211,

 

Thanks for visiting the HP community. A very good day to you! I read the post regarding issues the computer not working and stating that RPC server is unavailable. I will be delighted to assist you here.

 

You’ve done an excellent job of diagnosing the issue from your end. Superb effort and spectacular research were done as well. Kudos to you on that score. I take it as a privilege to share this platform with you. 🙂

 

To assist you with accurate information I would require more information regarding this:

  • Did you try any troubleshooting?

For now, try these steps:

  • Let me keep you posted, that this occurs because of Registry corruptions of Windows 10 or a third-party firewall issues.
  • Please perform a Microsoft system restore from this link: https://hp.care/2wYMB2R (HP PCs - Using Microsoft System Restore (Windows 10, 8)
  • Follow the steps under the section “Restore your computer when Windows cannot start normally” and check if the system restore completes successfully taking your computer back in time to a good know working date when it worked correctly.
  • If it does, the issue should get fixed.
  • If the system restore does not work, then you need to perform a Microsoft push-button reset of Windows 10 by following instructions from this link: https://hp.care/2uiBZLS
  • Please follow instructions from this link and ensure to select the correct options on the screen so that there is no data loss. If you follow the correct on-screen instructions, there should be no data loss.
  • You may need to reinstall all the programs and apps that you installed though.
  • This will definitely fix the issue.

Please perform all these steps patiently as it is critical to resolving the issue. Good luck to you. I will keep a watch for your response.

 

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as Accepted Solution as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

DavidSMP
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.