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Random freezes and shut down problems on hp laptop

Hp Laptop
Microsoft Windows Server 2019


I have had an HP laptop for quite a few years. More concretely the HP Pavilion dv7-6c07ss model.

This laptop has two graphic cards, and intel one and a Radeon one. My radeon card started malfunctioning and I couldn't use windows 7 anymore, and had to switch to 10 which had the option of disconnecting one of the cards. The latest updates however usually remove this feature, or just do something to it, and I have to revert to previous versions. Even if have updates blocked they sometimes bite me in the ass anyway.

My work is video editing and this thing really irritates me,

I got tired of this and decided to test Ubuntu on a 200 gb partition. I have been using it for a few weeks, and when it works fine, it's very nice. However, it randomly freezes when I install or uninstall apps from the gnome apps manager (don't know the actual name), and sometimes it is also unable to shutdown for some reason

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HP Recommended

Random freezes and shut down problems on hp laptop

@yaseen123 I must say that we don't recommend using Linux as its not supported by HP as off yet, that said, here are a few steps that should help us identify and resolve the issue:


Step 1: Run hardware diagnostic tests

Make sure the issue is not hardware related by performing diagnostic tests.

  1. In Windows, search for and open the HP PC Hardware Diagnostics for Windows app.

    If the app is not installed on your computer, download the latest version from the HP Hardware Diagnostics website.

  2. On the main menu, click System Tests.

  3. Click the System Fast Test tab.

  4. Click Run once.

    While the test is running, the time remaining and test result for each component displays on the screen.

  5. If a component fails a test, write down the failure ID (24-digit code) and contact HP Customer Support. The information is also available in the Test Logs on the main menu.

    If no system component failed, continue with these steps.

  6. On the HP PC Hardware Diagnostic app, click System Test, and then click System Extensive Test. The Extensive Test might take several hours to complete.

    • If an issue is not found, continue to the next step.


(By the end of this article all the issues should be resolved)


P.S: Welcome to HP Community 😉


Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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