Randomly Shut Down (HP Pavillion G7)

[DinuM]

Hi guys I'm Dinu and I'm new here.

I registered myself because Í have an emergency and I need your HELP!!!

I have a Laptop, HP Pavillion G7 (I can't find the freaking model number)

and it started to shut autocmally off,after Windows 10 update. I looked lot of websites to get some Informations.

So i checked the CPU/GPU Fan and cleaned it and put a new thermal paste (Cooper-LIQUIMOLY)

The air that is now coming out is really normal warm (not hot anymore)

but it is still turning off while booting.

I did the system Diagnostic and it normally passed. 

PLEASE HELP. I need it in College

HP Pavillion G7
Windows 10 (After windows 7)
I5-Processor (I5-3210M) 4*2,5 Ghz

AMD-Radeon Graphics

4gb Ram 

500 GB

P.S.: The battery wasn't working anymore so i got it off but the laptop worked when plugged in. 

PLEASE HELP

[Jeet_singh]

Hi @DinuM,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are having issues with you laptop shuts down randomly, don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any software or hardware changes on the PC before the issue started?

Does the laptop shuts down due to overheating?

Have you checked if the laptop shuts down in Bios?

In the meantime, let's try these steps here:

In the meantime, let's start off by performing a Hard reset on the Notebook:

Step 1: Performing a hard reset: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, keyboard stops responding, or other external devices locking up.

Step 2: ​​​​Boot the computer into the Bios screen and check if it shuts down.

1. Turn off your computer
2. Make sure you have connected the power cable
3. Turn on your notebook, as it is starting press the  F10 button repeatedly

Once you are in the BIOS, leave the  computer in the Bios screen for a while and check if it stays ON or does it shuts down. If the laptop shuts down even in the Bios it is likely a hardware failure.

If the laptop stays on in the Bios, I would suggest you try these steps here:

Symptoms of heat issues and causes of excessive heat  

The following list describes some of the issues caused by overheating in the notebook:  

• Games stop responding during play.  

• Windows stops responding during use.  

• Fans inside the notebook become louder because they are spinning faster as the laptop gets hot, to remove the heat.  

• When starting the laptop, it sometimes stops at a black screen and does not open into Windows. Windows usually stop responding when it does open.  

The following list describes some causes of excessive heat:  

• Dust inside the laptop.  

• A new component, such as a hard drive, is added. The extra component causes the power supply to work harder and generate more heat. Extra heat also radiates off the new component and adds to the temperature inside the case.  

• Over time, some cooling fans might slow down and wear out, as the laptop is getting hot, depending on the usage of the laptop.  

• High ambient room temperature.  

Step 1: Removing dust and lint by cleaning vents  

Step 2: Ensuring proper space for ventilation  

Step 3: Updating the BIOS  

Step 4: Using HP CoolSense technology  

Step 5: Placing the notebook in a cooler room  

Step 6: Testing for hardware failure  

If the hardware has failed, capture the failure ID and revert for further assistance.  

 
If the Fan is Noisy and Spins Constantly, PC is Warmer than Normal: Click here for more details. 

I hope this helps. Let me know how it goes for further assistance. 

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[DinuM]

Hey so I I checked the Ventilation and cleaned it very much and put a new thermal paste. I got error 303 and 305 ( hardware test ) but it won't shut down in BIOS. Should I update the BIOS? Please help

[Dvortex]

Hello, @DinuM

I see that you were interacting with @Jeet_singh. He is out of office and I'm here to help 🙂

Yes, try and update the BIOS. Follow the steps here: http://hp.care/2vmLf24 

Also, try to perform a BIOS defaults. 

1) Shutdown the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.

3) Press F10 once for BIOS.

4) Press F9 for BIOS defaults.

5) Press F10 to save and exit. 

Hope that helps! Let me know!

Cheers 🙂

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