• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-15-2020 05:37 AM - edited ‎08-17-2020 09:20 AM

HP Recommended
Product: Envy x360 13-ay0048AU
Operating System: Microsoft Windows 10 (64-bit)

Hi!

I have a Envy x360 13-ay0048AU with the Japanese localization. I got the Raphael 520 pen a few days ago and I've been having issues with the initial activation force and the pressure. I have to press very hard to make it activate. I have updated all of the drivers and  tried uninstalling all of them and then updating, and checked the HP Support Assistant for any updates. There seems to be quite a few people having the same problem.

 

Is there any way to change the initial activation force or other settings somewhere on an HP ENVY ay00xx laptop?

 

Edit: I have tested the pen on a Surface laptop, where it works perfectly, so I don't think that pen is faulty.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.