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Vikeo
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Raphael 520 on Envy x360 13-ay0048AU and issues with initial activation force or pressure

‎08-15-2020 05:37 AM - edited ‎08-17-2020 09:20 AM

HP Recommended
Product: Envy x360 13-ay0048AU
Operating System: Microsoft Windows 10 (64-bit)

Hi!

I have a Envy x360 13-ay0048AU with the Japanese localization. I got the Raphael 520 pen a few days ago and I've been having issues with the initial activation force and the pressure. I have to press very hard to make it activate. I have updated all of the drivers and  tried uninstalling all of them and then updating, and checked the HP Support Assistant for any updates. There seems to be quite a few people having the same problem.

 

Is there any way to change the initial activation force or other settings somewhere on an HP ENVY ay00xx laptop?

 

Edit: I have tested the pen on a Surface laptop, where it works perfectly, so I don't think that pen is faulty.

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