Control Key stuck ON

[GuiltiaSinJurai]

Hello, my laptop have the problem with the ctrl key stuck. When I open the on screen keyboard, it show the ctrl key is being pressed. I have try to uninstall the keyboard driver from the device manager and shut down it,but it didn't fix it. I have also try fix it by pressing both ctrl button at the same time, but it also didn't fix it. So, can anyone please give some solution for this problem?

[KrazyToad · Accepted solution]

@GuiltiaSinJurai

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I have gone through your Post and I understand your concerns

To assist you better please provide me with the Notebook Model or Product Number

You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.

Meantime please run a Keyboard Test to confirm the Hardware Functionality

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Keyboard

Keep me posted how it goes

Thank you and have a great day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[GuiltiaSinJurai]

@KrazyToad

Hello, thanks for the advice. I have try follow the step you had given but the keyboard seen okay when i run the test. Btw, this are the notebook information.

model : 15-ac653TX

serial: CND6164FFX

product: V5D92PA#UUF

Thank you.

[KrazyToad]

@GuiltiaSinJurai

Thanks for keeping me posted

Since the Keyboard works fine during the Test, try updating the BIOS from this Link: https://support.hp.com/in-en/drivers/selfservice/hp-15-ac600-notebook-pc-series/9329955/model/107618...

Also perform a System Restore to an earlier time before this issue started

- Select the Start button, type control panel and then choose it from the list of results.
- Search Control Panel for Recovery.
- Select Recovery > Open System Restore > Next.
- Choose the restore point prior to the start of the issue and then select Next > Finish.
 

Keep me posted

Thanks 😊