File explorer is not responding

[SSaty]

I tried the instructions by Jeet_Sing but it did not work.

[Jeet_singh]

@SSaty,

Greetings and Welcome to HP Support Community,

Have you tried to follow all the steps suggested from the previous post.

If so, I would suggest you run a sfc /scannow on your computer.

In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type sfc /scannow. Make sure to include the space between sfc and the /.
Press Enter and wait while System File Checker scans for corrupted files.
When scanning is complete, the results are displayed on the screen.
If the file checker found and replaced any corrupted files, restart the computer and check the performance.
If the file checker did not find any corrupted files or found corrupted files but could not replace them, go to the next step.
If System File Checker finds corrupted files but cannot replace them, use the Deployment Image Servicing and Management (DISM) tool. DISM checks the corrupted files; then downloads and replaces the files using Windows Update.
In Windows, open a web browser.
   NOTE:
You need to be connected to the Internet to use DISM.
In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type dism.exe /Online /Cleanup-image /Restorehealth. Make sure to include the space before each / in the command line.
Press Enter and wait while DISM works. This might take several minutes.
If DISM finds corrupted files, it replaces them using Windows Update. If this occurs, after DISM is finished, restart your computer and see if the performance has improved.

If the issue still persists, then I would suggest the next option would be to create a new user account and check if that works.

Follow the instructions to create a new user account: HP PCs - Managing User Accounts and Logins (Windows 10)

Hope this answers your question.

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂

[SSaty]

Thanks so much.  Somehow the problem seems to have fixed itself so I didn't try this.  Even though turning it off and on several times did not work (over 2 or 3 days),  I tried file explorer a day later and it worked. I also updated McAfee virus protection so not sure if that helped.  If it happens again, I will try your latest suggestion and let you know.

[Jeet_singh]

@SSaty,

I'm glad you got this issue sorted out.

Do visit our HP Forums and drop us a message anytime you need help.

Thank you 😀