HP Pen Control error message saying it is not compatible with computer (Spectre x360)

[DJSmyth]

I have the Pavilion 15 2016, can you please advise if this HP Pen is compatible or can be set up to use with an additional piece of hardware 

I have updated the drivers installed any windows update, restarted device but I still have the same issue.

Is there no indicating light on the pen as unsure if the pen is working or battery is dead etc,  

[Dragon-Fur]

@DJSmyth 

The pen can be checked against the Compatibility document.

Things that are the HP Pen

Find a Stylus for your computer

First, find the computer's Model name - this is important since not all touchscreen notebooks support a stylus.

HP Notebook PCs - How Do I Find My Model Number or Product Number?

Active Stylus - Compatibility Document

Search the document for a compatible stylus and find additional information about stylus support.

Open document: HP PCs - Touchscreen Compatibility with Pen and Stylus

• If there is an HP Active Stylus available for your model, it should be included in the document.
• If you are unsure of the model series, click open the appropriate category (Consumer or Business class systems), peruse the list to find supported models.
• Pen(s) compatible with your computer are marked with a “check mark” to the right of your computer model, in the column(s) under the Pen name / description(s).

• Additional information can sometimes be found in Support Home > category Advisories / Bulletins and Notices for your computer.
• Some pens require a driver. Open Support Home  > category Software, Drivers and Firmware.
• If a driver is installed, remember to enable Bluetooth and connect your pen. For example:  Settings > Devices > Switch ON Bluetooth

• The compatibility document is updated as new information becomes available.
• Take the time to read the compatibility document – sometimes your questions will be answered.

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How to Search the Compatibility Document 

• Open the document in your browser
• Click open both (all) categories (business and consumer) to expand the lists
• Examine the lists to find a match to your computer model
• Product Name contain an “m”? Consider this to be the same as the model with no “m”.
  • Example: HP Envy x360 15m-bp011dx is the same (and uses the same stylus) as HP Envy x360 15-bp011dx
• Use CTRL-F to open the website search bar – type in the model type of your computer, leaving off the “HP” prefix and stopping just before OR just after the “dash” in the name. “Less is better”.
  • Example: Spectre x360 15-   or   Spectre x360  or  even just Envy x360 (no size designator)
• If a match is found, examine the results to determine if there is a pen for your model group
  • Example: At this writing, matches for Spectre x360 15 include model groups: Spectre x360 15-ap0xx, Spectre x360 15-bl0xx
• What about the “X*” notation in the Tilt Pen column? The pen is compatible.  Models marked with the asterisk have not been tested and may – or may not - provide full functionality.
• What about “xx0xx” as compared to “xx1xx”? Frequently these are both the “same” (both support the same pen). 
  • Example: Envy x360 15-bq0xx is the same as Envy x360 15-bq1xx
  • If you are not sure, ask. (Know that response times vary widely – our community does not have access to the information and we, too, must ask to receive additional information.)

Not all pens require drivers (software).  For those that do, the drivers might be found in the Website Support pages for your computer.

After the driver is installed, remember to enable Bluetooth and connect your pen.  For example:  Settings > Devices > Switch ON Bluetooth

Reference and Resources – Places to find help and learn about your Device

Clarification of terms and "what the device can do" (Specifications)

Device Homepage

NOTE:  Content depends on device type and Operating System

HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

Open Support Home

Enter the name of your device

When the website support page opens, Select (as available) a Category > Topic > Subtopic

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