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rooboo1
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Message 1 of 2
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Re: HP Support Assistant Update Problem

I have the same problem.  I have already delete the assistant and reinstalled it.  After a few moments I get the message that there is a new update and when I install this , the problem stays.
Every day I get the message  that says "SysInfoCap" is not working.
This message refers to:
C:\Windows\System32\DriverStore\FileRepository\hpcustomcapcomp.inf_amd64_56e7a3e731fd5590\x64\SysInfoCap.exe

 

Is there anyone who has a solution for thes problem?

 

 

Bron

SysInfoCap

 

Overzicht

Werkt niet meer

 

Datum

‎24/‎01/‎2020 10:11

 

Status

Verzonden rapport

 

Beschrijving

Pad naar toepassing met fout: C:\Windows\System32\DriverStore\FileRepository\hpcustomcapcomp.inf_amd64_56e7a3e731fd5590\x64\SysInfoCap.exe

 

Probleem met handtekening

Naam van probleemgebeurtenis: APPCRASH

Naam van de toepassing:             SysInfoCap.exe

Versie van toepassing:    1.18.1607.0

Tijdstempel van toepassing:         5dcc80eb

Naam van foutmodule:  Windows.Web.dll

Versie van foutmodule:  10.0.18362.1

Tijdstempel van foutmodule:        881915d1

Uitzonderingscode:        c0000005

Uitzonderingsmarge:      000000000000c9ca

Versie van besturingssysteem:      10.0.18363.2.0.0.768.101

Landinstelling-id:            2067

Aanvullende informatie 1:             0f49

Aanvullende informatie 2:             0f49fa0c9e229e9f2b57e749d695115c

Aanvullende informatie 3:             17b1

Aanvullende informatie 4:             17b1ee189a227e6658e520ee6536f3f4

 

Extra informatie over het probleem

Bucket-id:             45b127ab59ebd853039da8aed8529794 (1413471326971271060

1 REPLY 1
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Message 2 of 2
72
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Re: HP Support Assistant Update Problem

@rooboo1,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • What is the exact model for your computer?
  • What is the operating system you are using?
  • Have you made any software or hardware changes on the computer? 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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