I need new driver for sound for windows 11 25H2

[Ebenhoeh]

Hi,

there are no Windows 11 drivers - only Windows 10 - and they are still not working.

[Kuroi_Kenshi]

Hi @Ebenhoeh,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

We're looking forward to helping you get back up and running! 

Best regards,

[Ebenhoeh]

Hi,

my modell is a HP ENVY x360 15-ee0167ng.

Regards

[DanEben]

Hi,

same issue here with "HP ENVY x360 15-ee0358ng".

Driver does not work and HP Audio App / BO App also.

Have a nice day!

[Kuroi_Kenshi]

Hi,

Thanks for sharing your model, HP ENVY x360 15-ee0167ng.
Let’s try getting the sound working properly on Windows 11 25H2 using the compatible drivers and settings.

Here are the steps:

1. Install the Latest AMD Audio/Chipset Driver
– This model uses AMD drivers that also include audio components.
– Open HP Support Assistant → Updates → Check for updates.
– Install all AMD Chipset / Audio / BIOS updates shown.

2. Install the Realtek Audio Driver (Windows 10 version works)
– Go to Device Manager → Sound, video and game controllers.
– Right-click Realtek Audio / Realtek High Definition Audio → Uninstall device → check Delete the driver software for this device → OK.
– Restart the laptop and then reinstall the Realtek driver using HP Support Assistant or the Windows Update automatic driver.

3. Enable the Correct Audio Output Device
– Right-click the speaker icon → Sound settings.
– Under "Output", select Realtek (High Definition Audio) or Speakers (Realtek).
– If you see "AMD High Definition Audio" selected, switch to Realtek for internal speakers.

4. Run the Microsoft Audio Troubleshooter
– Press Windows + I → System → Troubleshoot → Other troubleshooters.
– Run Playing Audio and apply any fixes suggested.

5. Reset the Audio Service
– Press Windows + R, type services.msc and press Enter.
– Find Windows Audio → Right-click → Restart.
– Do the same for Windows Audio Endpoint Builder.

6. Check Optional Windows Updates
– Go to Settings → Windows Update → Advanced options → Optional updates.
– Install any Driver updates listed, especially Realtek or AMD audio.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Kuroi_Kenshi]

Hi,

Thanks for sharing your model, HP ENVY x360 15-ee0167ng.
Let’s try getting the sound working properly on Windows 11 25H2 using the compatible drivers and settings.

Here are the steps:

1. Install the Latest AMD Audio/Chipset Driver
– This model uses AMD drivers that also include audio components.
– Open HP Support Assistant → Updates → Check for updates.
– Install all AMD Chipset / Audio / BIOS updates shown.

2. Install the Realtek Audio Driver (Windows 10 version works)
– Go to Device Manager → Sound, video and game controllers.
– Right-click Realtek Audio / Realtek High Definition Audio → Uninstall device → check Delete the driver software for this device → OK.
– Restart the laptop and then reinstall the Realtek driver using HP Support Assistant or the Windows Update automatic driver.

3. Enable the Correct Audio Output Device
– Right-click the speaker icon → Sound settings.
– Under "Output", select Realtek (High Definition Audio) or Speakers (Realtek).
– If you see "AMD High Definition Audio" selected, switch to Realtek for internal speakers.

4. Run the Microsoft Audio Troubleshooter
– Press Windows + I → System → Troubleshoot → Other troubleshooters.
– Run Playing Audio and apply any fixes suggested.

5. Reset the Audio Service
– Press Windows + R, type services.msc and press Enter.
– Find Windows Audio → Right-click → Restart.
– Do the same for Windows Audio Endpoint Builder.

6. Check Optional Windows Updates
– Go to Settings → Windows Update → Advanced options → Optional updates.
– Install any Driver updates listed, especially Realtek or AMD audio.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,