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Kbminer
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Re-Installation of Missing Programs from Microsoft Office Home and Business 2016 after Recovery

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Omen - 17t
Microsoft Windows 10 (64-bit)

I recently ran recovery on my computer.  When complete, I still had Excel, and Winword 2016, but lost Outlook 2016.  My original purchase had OEM installation of Microsoft Office Home and Business 2016, which included Outlook.  How do I find and re-install this software if it is not on my recovery drive?

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Kbminer
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Thanks for pointing me in the correct direction.  I went back to the Microsoft sight, signed in as suggested.  Under my login icon, I selected My Microsoft account.  From the menu bar, I selected "Services and Subscriptions" where the version of Microsoft Office Home and Business 2016" registered on my computer was listed as active.  There was an option to view the product key, but it was not necessary as the other option was to install the software.  The rest is history.  I pressed "Install" and got Outlook 2016, as well as other missing office products.  I have no idea why this software did not reload from the recovery run, but at least I have a solution, should it happen again.

 

As a side benefit, in my looking for the software key, I stumbled into the build info for my computer and have now recorded the specs for the computer and the key and version for my Windows installation.

View solution in original post

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Dragon-Fur
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@Kbminer 

 

==============================================================

Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to vermin who post phone numbers or email addresses.

HP does not post phone numbers or email in Community messages.

==============================================================

 

Office is a Microsoft product.

 

Microsoft Office - Product and License Information 

 

Three of the ways to “get” Office Software:

 

Purchase Microsoft Office when you purchase your computer.

Look for your license key with your purchase paperwork.

 

Receive a “free one year subscription to Office 365 when you purchase the computer (quite rare).  If you have trouble with this exact type of “installed” Office, contact HP Support for recovery options.

 

Purchase Office separately from Microsoft or other merchant.

 

 

 Please Read

 Microsoft - Activate Office

 

 

What if:  “I found Office already installed on the computer.”

 

Except as noted, any “pre-installed” Office software is a “Trial” version.


Trial software cannot be activated nor can it be “recovered”.

 

Regardless, Microsoft Office software belongs to - and is under the control of - Microsoft.

 

 

Installation and License Key Options

 

With Key - Install Office on your PC or Mac

Calls / links to:

Where to enter your Office product key


 Where to enter your Office product key

          To see help options:  Scroll down to the middle of the page and select product

          Need more help?  Scroll down to find out how to contact Microsoft.

 

Purchase Options

Microsoft Office Products - Choose your Office

 

Things that are Office Software Repair

 

Office Products Troubleshooting

Open the Website > Select categories on the left to narrow the focus

 

Includes instructions to “completely remove office” from the computer

Microsoft - Uninstall Office from a PC

 

"What if" Information

 

Life is possible without Office

5 free open source alternatives to Microsoft Office

 

 

 

Yeah, but - My situation is different, special, not covered, impossible

Please contact HP Support

Why?

Our Community simply cannot address Microsoft Office license issues – we are a peer-to-Peer user group.

 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

Dragon-Fur

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Kbminer
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I don't seem to be able to find my software key in the documents I have.  The software package is referenced in the customer packing list as an item number, so HP should have a record of the key.  Any suggestions on how to get this?

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Kbminer
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Thanks for pointing me in the correct direction.  I went back to the Microsoft sight, signed in as suggested.  Under my login icon, I selected My Microsoft account.  From the menu bar, I selected "Services and Subscriptions" where the version of Microsoft Office Home and Business 2016" registered on my computer was listed as active.  There was an option to view the product key, but it was not necessary as the other option was to install the software.  The rest is history.  I pressed "Install" and got Outlook 2016, as well as other missing office products.  I have no idea why this software did not reload from the recovery run, but at least I have a solution, should it happen again.

 

As a side benefit, in my looking for the software key, I stumbled into the build info for my computer and have now recorded the specs for the computer and the key and version for my Windows installation.

View solution in original post

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Dragon-Fur
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@Kbminer 

 

You are welcome.

 

Excellent - and good news that the issue is resolved.

 

Microsoft is very good about keeping records of what is purchased / registered in Office.

They have records of every version of every Office product I have ever purchased - it's a bunch.  Smiling.

 

Stay Safe.

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

Dragon-Fur

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