Warranty dispute?

[bolla1967]

Hi, I have the same issue as @jn_texas. My warranty shows it starts on 11/4/25, but I didn't get the laptop until 12/17/25. I get the same msg when I try to dispute the warranty on HP's website. There is no link to dispute. My receipt from Best Buy doesn't have the serial # on it, just the model #. How do I file a dispute to update my warranty?

[Kuroi_Kenshi]

Hi @bolla1967,

Welcome to the HP Support Community! We're thrilled to have you here! 

Thanks for posting your query! We're here to help you navigate the warranty dispute process. 

To get started, please check out this handy guide:  https://support.hp.com/hk-en/document/ish_2534210-1364541-16  It's packed with steps to help you raise a warranty dispute. 

While you're at it, you could also check your warranty status here:  https://support.hp.com/in-en/check-warranty 

We hope this helps you get back on track! 

Take care, and have an amazing day! 

If our solution hit the spot, please click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left as that would make our day! 

Best regards,

[bolla1967]

Hi, that link is for how to file the dispute. I know what the steps are, the problem is when I check the status, it shows the dates, but no link to start the dispute process. It says if the button to file a dispute is not visible, it means the product is either commercial or available in India and can't be disputed online. My laptop was purchased in the US at a retail store for home use. 

[Kuroi_Kenshi]

Hi @bolla1967,

Thank you for the response.

Could you please share the model name of your device?

Best regards,

[bolla1967]

Hi, it's an HP OmniBook X Laptop NGA 17-dd0043X.

[Kuroi_Kenshi]

Hi @bolla1967,

Thank you for the response.

Please share the purchase invoice that has the serial number of the device along with a picture of the same serial number on the device via private chat.

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you get back up and running! 

Best regards,