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PEM2
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Re: Windows Fingerprint login

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I have the same problem. Fingerprint reader and camera was working with Windows Hello logon, but after upgrade to Windows 2004 neither works any more.

 

the Product name is: HP Pavilion x360 14-dh1609nz

the Product number is: 8NJ51EA#UUZ#

 

 

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Dragon-Fur
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@PEM2 

 

You may need to update your fingerprint sensor driver.

 

Driver Homepage

Synaptics Fingerprint Sensor Driver

 

Driver

File name:  sp104359.exe
 
Operating Systems:
Microsoft Windows 10 version 1909 (64-bit)
Microsoft Windows 10 version 2004 (64-bit)
 
 

Download-Save-Install Fingerprint Driver

 

Important: 

Before making changes to the computer, check that you can log into your computer using your Windows password.

 

  • Download and Save the driver package to your computer
  • Open Device Manager > Biometric Devices > Right-Click on the existing fingerprint driver > Uninstall
  • Open File Explorer
  • Navigate to the folder in which you saved the installation file  (likely Downloads)
  • Right-Click on the installation package and “Run as Administrator
  • After the software is installed, Restart the computer and log in

 

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your HP device

OR

HP Pavilion x360 - 14-dh1609nz 

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You.

Answered? Click "Accept as Solution" .


 

 
 
Dragon-Fur

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PEM2
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I actually contacted HP support via WhatsApp and was given the following advice. Upgrade the BIOS from F6 to F8 and then to upgrade Windows using the following link:

 

https://go.microsoft.com/fwlink/?Linkld=691209

 

That fixed my problem.

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Dragon-Fur
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@PEM2 

 

Interesting.

 

It id not occur to me that you were running Windows 2004 without having updated to the latest BIOS that supports it.

 

Excellent.

 

Thanks for posting back so others can benefit!

 

For those reading:

@PEM2  is referring to the BIOS driver located in Category Software and Drivers

 

HP Notebook System BIOS Update (Intel Processors)

 

The current BIOS (at this writing, F.08 Rev.A) is the version available for immediate download.

 

Example

 

Version:  F.08 Rev.A
Operating Systems:             
Windows 10 (64-bit)   
Microsoft Windows 10 (64-bit)
Microsoft Windows 10 version 1903 (64-bit)
Microsoft Windows 10 version 1909 (64-bit)
Microsoft Windows 10 version 2004 (64-bit)
                      Release date:
                        Jul 10, 2020

 

 

 

 

 

 

 

 

FYI Only

Older versions of the BIOS (one of which might be the one running on a particular machine) - when still available - can be found at the bottom of the section in subcategory Revision History

 

 

When to Update the BIOS

  • Before any major Windows Update. / Windows Version change.
  • When you are having problems and / or when you have received  an HP Alert  Notice or an Advisory to update. 
  • After a Windows Update that seems to result in sudden issues:

 

Be Informed:

Always read all the information available at the download page and in each sub-category - there may not be much in the way of a description - but do take the time to read it. 

 

General Comments

Odd issues, sudden problems after Windows Update - even Windows Update not running correctly (or completely) might indicate a need to update the BIOS (if possible, of course). 

 

Other oddities might be resolved by updating a particular software / driver to a version supported by the current version of Windows (for example, a newer Fingerprint driver for Windows 2004).

 

The last link in the post links to the Microsoft Home page (USA) 

 

 



Thank you for participating in our HP Community .

We are a world community of volunteers dedicated to supporting HP technology.

 

 

 

 

Dragon-Fur

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