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‎05-29-2023 03:21 PM

HP Recommended
Operating System: Microsoft Windows 11

Hi recently purchased a HP 255 G8 ryzen 3 about a week old...it came with windows 10 home...which I updated it to windows 11... windows that the laptop came with... which is now erased...need help with re assessing my laptop and reinstalling the windows that the laptop first came with...

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2 REPLIES 2

‎05-29-2023 11:48 PM

HP Recommended

Hi...my laptop came with windows 10 home (official windows)..windows 11 was my next update...so when I upgraded it to windows 11...my windows 10 original windows gotten erased...what I wanna know is if I can recover my official windows 10 home windows back... hopefully I can...please Adice.

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‎05-30-2023 12:08 AM

HP Recommended

Hi at the same time...the service providers that I purchased the laptop from...will they beable to assist on this situation as I have a warranty that's valid...will the do it for me.

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