cannot remove device in support assistant

[dsterling9]

I have tried more than once to remove/delete items no longer owned listed in HP Support Assistant with no success.  Apparently, the information of those items no longer owned is being pulled from HP's records showing my owning 61 items when in reality I only have four (4) items at present.  I went through all the items and before closing there were only the four (4) items but when reopened all the old items were still there!  HELP!  

[Raj1788]

@dsterling9

Welcome to the HP Support Community

To provide you with an accurate solution, I'll need a few more details:

Could you please help me with the exact model name or the product number to assist you better.

In the meantime, Try to uninstall and reinstall the HP support assistant.

1. Uninstall the HP Support Assistant using the following steps:

   1. In Windows, search for and open change or remove a program.

   2. On the Programs and Features window, select HP Support Assistant, then click the Uninstall button.

      Figure : Uninstall HP Support Assistant

      

      NOTE: 

      If HP Support Assistant is not listed or does not uninstall correctly, install the latest HP Support Assistant version without uninstalling the old version. After HP Support Assistant is installed and working, repeat the uninstall steps.

   3. Click Yes on the Programs and Features screen to confirm you want to uninstall HP Support Assistant.

      Figure : Uninstall confirmation

      

   4. Restart the computer to complete the process.

2. When the uninstall process is complete, open a web browser, and go to the HP Support Assistant website.

   Follow these steps to download HP Support Assistant:

   1. Click Download HP Support Assistant.

      Figure : HP Support Assistant website

      

   2. When the download box displays at the bottom of the screen, click Save.

   3. When the download completes, click Run, and then follow the on-screen instructions.

      This might take a few minutes to complete.

   4. When the installation completes, select Yes, then click Finish to restart the system.

      When the system restarts, the HP Support Assistant  icon displays on the task bar.

   5. Click the HP Support Assistant  icon to open the application.

   If HP Support Assistant is working correctly

Click on this document: https://support.hp.com/in-en/document/c03601631 for your reference.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)