myHP app

[bb1471]

I have this exact same problem. It actually worked on the first day and I could see settings related to my computer like webcam settings, audio, changing the one hot key. But for whatever reason those have all dissapeared. All I get now is a black screen with a picture of my laptop.

I don't get it, someone please help!!!

[Raj_05]

Hi @bb1471,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like the myHP app on your HP Dragonfly Pro laptop is having trouble displaying its settings or features. Here are a few steps you can take to troubleshoot the issue.

Restart the App and Laptop:

• Close the myHP app completely and restart it.
• If that doesn't work, restart your laptop to clear any temporary glitches.

Check for App Updates:

• Open the Microsoft Store or HP Support Assistant and check if there are any updates available for the myHP app. An update might resolve the issue.

Reinstall the App:

• Uninstall the myHP app from your laptop.
• Go to the Microsoft Store, search for the myHP app, and reinstall it.

Check for Windows Updates:

• Make sure your Windows operating system is up to date. Sometimes, system updates can fix compatibility issues with apps.

Check HP Support:

• Visit the HP support website and check if there are any known issues with the myHP app for your specific laptop model. You might find additional troubleshooting steps or a newer version of the app.

Check App Permissions:

• Ensure that the myHP app has the necessary permissions to access your laptop's settings. You can check this in the Windows settings under Privacy > App Permissions.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[bb1471]

I've tried all those things and unfortunately it still doesn't work properly. I even went as far as resetting the PC to factory settings and wiping everything (i made a backup of course) and surprisingly that still doesn't work. The myHP app opens, but it looks exactly like the screenshot I shared above.

This leads me to believe maybe there's some firmware/bios update that happened which causes incomptability with the myHP app.

[Raj_05]

Hi @ArchBlue,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support