myHP app

[jo3see]

I have the exact same problem. Apparently someone at HP spilled the beans today in a support chat. I told him on day 1, the app worked fine. Then, after whatever update, I only see my laptop and nothing else. I Can no longer adjust audio settings, my camera settings, or the programmable useless keys on my brand new laptop. This is what he had to say:

It appears HP has abandoned the HP Dragonfly Pro model completely only months after it was introduced. What a shame.

[bb1471]

I can't see your screenshot but you've gotta be kidding! that should be illegal!!! we are now locked from these very important settings for a laptop that we purchased and own. How do we escalate this with HP? This is ridiculous!!

[jo3see]

The screenshot is the actual screenshot from the chat with the HP representative admitting they did this. I wish a class action lawsuit would be established because it is ridiculous.

For the time being, I've found that HP's old key mapping utility will let you at least remap the 3 dot button to whatever you like, but if you bump any of the other three, it pops up MyHP to that blank screen. If you uninstall MyHP, then it pops up a Windows dialog box telling you to install MyHP. It wouldn't be so bad if it weren't so obnoxious and let you just ignore the keys when pressed.

For the camera settings, I just use the built in Windows 11 Camera adjustments in the Settings application, but it doesn't have the face tracking feature they said the camera has.

For the audio settings, I use the application called Equalizer APO, which has a HORRIBLE interface and is extremely difficult to get it to stay locked to the correct audio output. This particular laptop has a very odd AMD provided audio chipset and I think that all third party apps like EQ APO, Boom, FXSound struggle with.

It is what it is. I wish something would be done about it. This is the only laptop I've found to have a iGPU that can play games and have a 5G cell modem in for a reasonable cost. HP missed the mark with this but could have been a huge hit.