sign in fingerptint not working

[rayan18]

Hello Dear Community!

I'm facing another  problem with sign in fingerprint  option. After installation of windows 10, 64 bit in my (Pro book 6570b). Everything was working perfectly before I installed the window but now my signin fingerprint and facelock  are not working, I have tried too much but cannot solved it. i need a driver to resolved my issue.

[Paul_Tikkanen]

Hi:

Are there any 'Unknown devices in the device manager indicating that the need drivers?

If so, please post the hardware ID's for the devices that need drivers.

Use this guide for how to find the hardware ID for a device:

How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)

[rayan18]

when i open (sign in option) to set up my fingerprint. it shows the below:

[rayan18]

and device manager show this:

when i open it shows that it is working properly but when i open sign jn option it isnt working.

also i had checked the updated option. new option is not available right now,

[Paul_Tikkanen]

So, there are no devices in the device manager that need drivers?

If not, the only suggestion I can offer would be to see if the W10 SimplePass fingerprint reader software works for you.

HP SimplePass Identity Protection Software

8.01.92 

https://ftp.hp.com/pub/softpaq/sp86501-87000/sp86959.exe 

[rayan18]

 This  software didn't work

[Paul_Tikkanen]

Sorry, that didn't work for you.

Unfortunately, I won't be able to help you with getting the fingerprint driver to work since you indicated that there are unknown devices in the device manager that need to have drivers installed.

[rayan18]

oky. ill checked my self