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‎06-15-2022 03:04 PM - last edited on ‎06-15-2022 03:22 PM by Retired

HP Recommended
Product: HP Notebook - 15-da0032wm
Operating System: Microsoft Windows 10 (64-bit)

I'm having an issue with my laptop not shutting down or restarting because of a Realtek WOWL utility that is still running.  The file shows rtlsWake5.   How do I fix this issue?

 

 

Category:
1 REPLY 1

‎06-19-2022 08:29 AM

HP Recommended

Hello @rtlsWake5 

 

(1) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.38 Rev.A50.7 MBSep 7, 2021Download

 

(2) Update Realtek Wireless driver

Realtek RTL8xxx Wireless LAN Drivers

2024.0.10.217 Rev.S13.0 MBAug 10, 2020Download

 

(3) Update all drivers in one place ...

HP Support Assistant

9.7.433.0 Rev.A162.2 MBMay 13, 2021Download

 

(4) Test again ...

 

Please report your results.

 

best regards

---

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Thank you very much 

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