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‎01-28-2017 08:37 PM

HP Recommended
Product: HP Pavillion Notebook-17-g015d
Operating System: Microsoft Windows 8.1 (64-bit)

My bluetooth isn't working. According to HP support I have the latest driver installed. It doesn't show up in Device Manager either. What I have installed is Realtek RTL8723BE Bluetooth Driver - 4.0.100.1124. Should I just uninstall it and download another bluetooth driver from someplace else?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-28-2017 10:06 PM

HP Recommended

Hi,

 

Welcome to HP Support Forum. I could not find HP Pavillion Notebook-17-g015d but HP Pavilion Notebook-17-g015dx.

 

     http://support.hp.com/au-en/document/c04684394

 

Is that your machine ? It does NOT have built-in Bluetooth (BT) therefore BT driver (any) won't work. Please try the following option

 

            http://www.officeworks.com.au/shop/officeworks/p/targus-bluetooth-4-0-usb-adaptor-taacb75au

There are many brands and models around, cheaper too.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

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3 REPLIES 3

‎01-28-2017 10:06 PM

HP Recommended

Hi,

 

Welcome to HP Support Forum. I could not find HP Pavillion Notebook-17-g015d but HP Pavilion Notebook-17-g015dx.

 

     http://support.hp.com/au-en/document/c04684394

 

Is that your machine ? It does NOT have built-in Bluetooth (BT) therefore BT driver (any) won't work. Please try the following option

 

            http://www.officeworks.com.au/shop/officeworks/p/targus-bluetooth-4-0-usb-adaptor-taacb75au

There are many brands and models around, cheaper too.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎01-29-2017 01:55 PM

HP Recommended
First of all, you're right about the computer model- my bad. Thank you so much for telling me that indeed there is no Bluetooth on this model. It was driving me nuts trying to figure out why it wouldn't work! And thank you for the link too.
Was this reply helpful? Yes No

‎01-29-2017 01:56 PM

HP Recommended

Hi,

 

You are welcome

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
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