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‎10-15-2019 05:47 PM

HP Recommended
Product: HP ENVY 15
Operating System: Microsoft Windows 7 (64-bit)

Paul_Tikkanen is a real star so I'm hoping this post will find its way to him.

 

I cannot stop punishing myself for ridiculously and accidentally uninstalling the "Realtek Ethernet Controller Driver". I have looked high and low for a driver but cannot seem to run into the correct one.

 

I still have both "Realtek Card Reader" and "Realtek High Definition Audio Driver" installed.

 

Any thoughts? Much appreciated!

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-15-2019 06:44 PM

HP Recommended

You're very welcome.

 

If the Realtek ethernet controller is listed under the Network Adapters device manager category, and reports working normally, then you are good to go.

 

That driver I posted was from your notebook's support page, so I know it is the right one.

 

Why that happened, unfortunately that I do not know.

View solution in original post

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6 REPLIES 6

‎10-15-2019 05:59 PM

HP Recommended

I forgot to add my product number to my original post: G0T55AV.

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‎10-15-2019 06:24 PM

HP Recommended

Hi:

 

Here is the link to the Realtek ethernet driver you need...

 

https://ftp.hp.com/pub/softpaq/sp72001-72500/sp72141.exe

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‎10-15-2019 06:39 PM

HP Recommended

Paul, thanks! "Realtek Ethernet Controller Driver" is back on my "Uninstall or change a program" list. Not touching it, trust me! 🙂

 

For you records, just thought I'd let you know that half-way through the very quick install I got an error message that read "FindFile failed." I clicked OK and the installed went on without any other glitches. Should this be a concern?

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‎10-15-2019 06:44 PM

HP Recommended

You're very welcome.

 

If the Realtek ethernet controller is listed under the Network Adapters device manager category, and reports working normally, then you are good to go.

 

That driver I posted was from your notebook's support page, so I know it is the right one.

 

Why that happened, unfortunately that I do not know.

Was this reply helpful? Yes No

‎10-15-2019 06:51 PM

HP Recommended

Perfect. Once again, can't thank you enough!!!

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‎10-15-2019 06:55 PM

HP Recommended

Anytime.

 

Glad to have been of assistance.

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