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09-14-2022 05:04 AM
Sorry to hear that you are having problems ... I would like to help you.
4-cell Li-ion Prismatic and Polymer Battery: 41 Wh
Actual battery Watt-hours (Wh) varies from design capacity. Battery capacity naturally decreases with shelf life, time, usage, environment, temperature, system configuration (apps, features, power management settings, wireless), and other factors.
Supports fast battery charging (50% charged in 45 minutes).
Up to 8 hours
Battery life varies depending on the product model, configuration (apps, features, power management settings, wireless functionality), and other factors. The maximum capacity of the battery naturally decreases with time and usage.
(2) Let me check your current system configuration.
- Select <System Summary>:
--->>> Copy/paste following key/value pairs:
System SKU ( equals HP product number (p/n) )
(3) Please report your results
09-20-2022 06:43 AM
OS Name : Microsoft Windows 11 Home Single Language
Version : 10.0.22000 Build 22000
System Model : HP Pavilion Laptop 15-eg2xxx
System SKU : 6D4L1PA#ACJ
Processor :12th Gen Intel(R) Core(TM) i7-1260P, 2100 Mhz, 12 Core(s), 16 Logical Processor(s)
BIOS Version/Date : AMI F.03, 23-02-2022
Note: 8 hours they told while purchasing but not even coming for 2 hours hardly.
10-06-2022 07:53 AM
(1) Create Windows system <restore point>
(2) Download and install BIOS Update
HP Notebook System BIOS Update
|F.07 Rev.A||23.9 MB||Aug 12, 2022||Download|
- Fixes an issue where the system does not detect an external display connected to the system through the HDMI/DisplayPort port on a third-party USB-C Dock.
Why should you install the update ?
Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:
(4) Let BIOS be installed until it's completely done !
(5) Download and install / update
Intel Management Engine Interface (MEI) Driver
|2126.96.36.199 Rev.C||1.7 MB||Mar 25, 2022||Download|
(6) Reboot Windows
(7) Test your notebook
(8) Please report your results
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