Recently bought a used HP laptop with windows and a local account. How do I get into the local acco

[eo75]

HP Pavilion x360 15-cr0xxx bought used.  Came with Windows 10 and I have downloaded 11..  A local account was set up and no instructions as to how to get into it and make changes or delete it.  Every time I try to click to get in, I am sent to Windows.  How can I get in?  

Thanks

[A_Gayathri]

Hi @Eo75,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Pavilion x360 15-cr0xxx. OS Reload Not to worry I will help you to get a resolution to resolve the issue.

May I know 

Do you see an HP Logo when you try to turn on the unit and then the screen goes blank or blue screen, If Blue screen Have observed any error message?

Or the unit is not turning On at all 

Do You see a light glowing on the power button and next to the charging Port? 

Since when are you facing this issue

Have you made any changes on your PC post that this issue raised

Please try the following Troubleshoots steps. 

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

After the above  troubleshooting steps if the unit  turns on 

Please  update Windows and HP support assistances updates 

And update Bios and other drivers please click on the link. to update the drivers. 

follow this link to run the test hardware test 

Try system restore 

I suggest you follow this document's steps to resolve this issue. (Click on the Word document to open the web page to perform recovery). 

there are 3 option 

1. Microsoft System Restore

2. Reset this PC (f11)

3. Microsoft Windows Media Creation Tool ( If you want to  download an Operating system make sure you have a new 32GB flash drive to download the OS and do not use this flash drive for any other purpose )

HP PCs - Installing Windows 11 from a USB flash drive  Link   Media Creation Tool

You can refer to the below link for the steps on how to run the Recovery on the computer: link

Recommended Precautions for Running a System Recovery: 

•           Back up your personal data (All files in the system will be erased during the system recovery) 

•           Only have your power cord, keyboard, mouse, and monitor (in case of desktop) and only power cord (in case of notebooks) attached during the system recovery. (If other devices (printers, cameras, Ethernet cable for internet connection, audio speakers’ cable, and dual display setup) are connected during the system recovery, the system recovery process may stop and fail) 

•           The link will provide you with step-by-step instructions on how to perform a system recovery on an HP PC. 

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

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