cancel
Showing results for 
Search instead for 
Did you mean: 
haresh_141
New member
2 1 0 0
Message 1 of 4
144
Flag Post

Recover Ms office 2016 home and student that came pre install on my laptop after replacing hard disk

HP Recommended
Hp-14 am091tu
Microsoft Windows 10 (64-bit)

How to recover Ms office 2016 home and student that came pre installed on my laptop after replacing hdd as the hdd came with laptop died and also I dont remember the microsoft account I associated with it. Laptop was purchased in July 2017 and the invoice mentions ( Off SLV) some thing related to ms office that i dont know also there is a label on the laptop with Office Home and Student 2016 written on it.

3 REPLIES 3
WAWood
Level 16
Level 16
32,571 32,471 2,955 7,258
Message 2 of 4
Flag Post
HP Recommended

@haresh_141 

The label on the PC should have the product code for MS Office.

 

You will need to contact HP Customer Support about getting the software as we have no way of providing it to you.

 

HP worldwide contact info: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
0 Kudos
haresh_141
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thanks for the reply.

There is no product code on the sticker.

HP Customer Support does not provide chat support for out of warranty laptops.

I have mailed them today and waiting for their reply.

 

0 Kudos
WAWood
Level 16
Level 16
32,571 32,471 2,955 7,258
Message 4 of 4
Flag Post
HP Recommended

@haresh_141 

Windows product codes have not been printed on PC stickers since the days that Windows 8 came out and Office product codes the same.  SO with a PC running Win10, there would be no codes printed on it anywhere.

 

Hopefully, your mailing Support will accomplish something.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation