cancel
Showing results for 
Search instead for 
Did you mean: 
mpv3111
New member
3 1 0 0
Message 1 of 2
113
Flag Post

Solved!

Recovery Media

HP Recommended
HP15
Microsoft Windows 10 (64-bit)

How can I update my recovery media to be upgraded with Windows 10 Home 64-bit.  I don't want to lose my Windows 10 Home 64-bit if I needed to use my recovery kit.  I know that the recovery media would revert back to Windows 8.1  Home, and I don't want to revert and lose my copy of Windows 10.

1 ACCEPTED SOLUTION

Accepted Solutions
Paul_Tikkanen
Level 21
Level 21
134,218 124,385 20,535 31,556
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

Unfortunately that would not be possible.  Since your notebook came with W8.1 the recovery partition and recovery media will be forever W8.1.

 

However you have the misconception that if you were to factory reset your notebook or reinstall W8.1 with recovery media, that you would lose your license for W10.

 

Should you ever have to revert to W8.1, all you need to do is to click on the blue Update Now button at the link below, and W10 will install and activate for free since Microsoft has a record of your notebook having been previously upgraded to W10.

 

https://www.microsoft.com/en-us/software-download/windows10

 

Another thing you can do is to make a system image of your current W10 installation and put it on a portable hard drive using a free utility such as Macrium Reflect.

 

https://www.macrium.com/reflectfree

 

The software will also have you create a bootable USB or DVD rescue media that you boot from so you can access the system image stored on your portable hard drive.

View solution in original post

0 Kudos
1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
134,218 124,385 20,535 31,556
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

Unfortunately that would not be possible.  Since your notebook came with W8.1 the recovery partition and recovery media will be forever W8.1.

 

However you have the misconception that if you were to factory reset your notebook or reinstall W8.1 with recovery media, that you would lose your license for W10.

 

Should you ever have to revert to W8.1, all you need to do is to click on the blue Update Now button at the link below, and W10 will install and activate for free since Microsoft has a record of your notebook having been previously upgraded to W10.

 

https://www.microsoft.com/en-us/software-download/windows10

 

Another thing you can do is to make a system image of your current W10 installation and put it on a portable hard drive using a free utility such as Macrium Reflect.

 

https://www.macrium.com/reflectfree

 

The software will also have you create a bootable USB or DVD rescue media that you boot from so you can access the system image stored on your portable hard drive.

View solution in original post

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation