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‎08-19-2023 09:37 PM

HP Recommended
Product: HP Notebook - 15-da0073wm
Operating System: Microsoft Windows 11

I was wondering if HP was able to help me find where I can can download the original recovery image of my HP Notebook - 15-da0073wm? An .ISO image would be very much appreciated if able to help me get that... Thanks in advance 

A. Davis
Category:
4 people had the same question
2 REPLIES 2

‎08-19-2023 11:39 PM

HP Recommended

@allandavis193 

 

There is one place for (original) Windows 10/11. please use Cloud Recovery tools


                https://support.hp.com/us-en/document/ish_4511095-4511141-16


Regards.

BH
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‎08-20-2023 11:18 PM

HP Recommended

@Banhlen I have tried the Cloud Recovery tool and every time it goes to try righting to the USB it errors out and tells me to contact support... And yes I've tried different USB ports and also USB thumb drives (16Gig - 100Gig) ((4 different USB drives)) I have not connected with support yet because of it being a weekend but will try Monday morning if i cant figure it out tonight

A. Davis
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